This User Manual equips Non-Governmental Organisations (NGOs) with the essential information needed to effectively use the National Social Security Authority (NSSA) Self-Service Portal. It serves as both a reference guide for navigating the portal and a first line of support when assistance is required. The manual also offers guidance on troubleshooting common issues that may arise during use. It includes clear screen captures and accompanying descriptions to help users understand each function and step within the portal. Throughout this manual, the term "user" refers to any individual who requires or has obtained access to the Self-Service Portal. The NSSA Self-Service Portal is a secure, web-based application designed to improve service delivery by enabling employers and members to log in and access important information conveniently and safely from their homes or offices.
Employer-User-Manual.pdf